Shipping policy
1. Digital Delivery Only
All products sold in our store are digital and are not shipped physically. No tangible goods will be sent to your address. Upon successful payment, you will receive access to your digital product electronically.
2. How Delivery Works
- Once your payment is confirmed, the digital product will be delivered via [email / instant download link / account access — choose applicable],
- Delivery is typically instant or within a few minutes of payment confirmation,
- In rare cases (e.g., high traffic, payment verification), delivery may take up to [X hours/business days].
3. Delivery Confirmation
You will receive an order confirmation email immediately after purchase, followed by a separate email containing your digital product / access details / download link. Please check your spam or promotions folder if you do not see it within the expected timeframe.
4. No Shipping Costs
Since no physical items are shipped, no shipping fees apply to any order. The total price at checkout is final.
5. Access Issues
If you do not receive your digital product within the expected delivery window, or experience issues accessing it:
- Check your spam/junk folder,
- Confirm the email address provided at checkout was correct,
- Contact us at [wheelie.eu/contact]with your order number, and we will resolve the issue promptly (resend the link, correct access, etc.).
6. Geographic Availability
As our products are delivered digitally, they are available for purchase and delivery worldwide, without geographic shipping restrictions, unless otherwise stated on the product page.
7. Responsibility for Correct Information
The Customer is responsible for providing an accurate email address at checkout. We are not liable for non-delivery caused by incorrect contact information provided by the Customer.
8. Changes to This Policy
We reserve the right to update this policy at any time. The current version is always available at [wheelieeu.com].